Shield Lubricants will at its discretion accept the return for credit of product or products purchased directly from us by the customer subject to the following arrangements and conditions.

a) Returns will only be accepted and credit given where the following criteria are met:

i) The Product must be returned to Shield Lubricants within 30 days of the original delivery date to the Customer

ii) The Product must have originally been purchased by the Customer from Shield Lubricants and be the original Product in the original packaging supplied

iii) The Product must be:

1. in a re-saleable condition;
2. not fitted or marked;
3. complete and working;
4. packaging not defaced in anyway;
5. in the case of non re-sealable packaging, unopened and undamaged;
6. where supplied in tamper evident packaging, that packaging must not have been opened

iv) The returned Product must be accompanied by details of the original documentation, including invoice/ advice note number, purchase date and customer name

b) Shield Lubricants will endeavour to credit the value of the returned Product to the Customer’s account (minus postage costs) within 3-5 working days wherever possible.

i) Any queries about such refund must be raised within 30 days of that refund being issued

ii) If a return has been made and the Customer wishes to query either the value of the credit raised, whether a credit has been raised or why a return has been rejected, that must be done with 90 days of the return, otherwise Shield Lubricants has no further obligation relating to that return

c) Charging arrangements for returned Product are as follows:

i) Where Product is returned and Shield Lubricants have arranged the courier, £5.95 will be deducted from the value of goods returned for credit, to cover courier costs incurred.

To arrange returning of items please contact customer services –

Email - accounts@shieldchemicals.co.uk